Returns & WEEE Policy
Cancellation and Returns Policy
You can cancel your Order at any time as long as the Goods have not been passed onto despatch. Please contact us immediately by sending an email to firstname.lastname@example.org
If your order has been despatched you can return the items within 5 working days of receipt of the Goods. To obtain a Goods Return Authorisation please send an e-mail to email@example.com
Goods will not be accepted for return without prior authorisation.
These items must be returned to us in perfect condition, and must be unopened and sealed within their original packaging. Any items returned to us that have been used or opened will not be accepted.
The cost of returning your items must be met by you. When we receive your returned items we will authorise a refund via your original payment method within 7 working days. The amount refunded will be for the cost of the goods only, and excludes any postage costs.
We would advise that you return your items via an insured and tracked carrier or ask for proof of posting in case of loss or damage to returned items
The Goods will remain responsibility of the purchaser until they have been returned to ourselves.
11c Tanfield Lea North Industrial Estate
You can now recycle your old electricals with us.
If you’re buying a new electrical item from us, we will recycle your old one for free.
Unwanted electrical equipment is the UKs fastest growing type of waste.
Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.
We can help
We are pleased to offer our customers the chance to recycle their old electrical items.
Simply inform us of your intention to return a like-for-like item matching an item purchased from ourselves within the last 28 days and we will accept delivery within office hours at our returns address listed above.
To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.
What is WEEE?
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items. In theUK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com.